SSL FURNITURE offers exchanges based on change of mind purchases within a seven (7) day period of receiving goods. This excludes pre-orders, custom orders, or trade program customer orders. Exchanges must be completed immediately for in stock items of equal or greater value. Exchanges can be made one time only from the initial order placed. Order changes and refunds are not permitted to back-ordered or pre-purchased items awaiting dispatch. The customer must pay for the cost of all shipping in relation to change of mind purchases. Items must be returned unused, undamaged and in original packaging. If items are returned damaged, costs will be determined and debited from credit note value. SSL FURNITURE does not offer refunds for change of mind decisions.
If a manufacturing default is present, SSL FURNITURE will replace or fix the item(s). If a remedy is not possible, a refund for damaged goods will be offered. Please note that if you receive damaged goods as a result of a manufacturing defect - SSL FURNITURE must be notified within seven (7) days of your receipt of the product. SSL FURNITURE endeavours to inspect all goods prior to dispatch.