Payment and Order Confirmation
- A full payment is required at the time of placing a pre-order.
- Once your payment is received, your order is considered final.
Shipping Information
- Pre-orders typically ship within 6 to 12 weeks.
- Please note that delays may occur due to factors beyond our control, including production delays, shipping issues, or customs processing.
Cancellation and Returns
- Pre-orders are treated as custom orders. Therefore, they cannot be canceled, returned, or refunded, except in cases of significant defects. In such cases, store credit may be issued.
- By placing a pre-order, you agree to our terms and acknowledge that you are accepting the associated risks.
Pre-Order Process
- You acknowledge that you are aware the product is a pre-order and that there will be a waiting period.
- You have reviewed the product details (size, color, etc.) and are satisfied with your choices.
- You are aware of the total costs involved in your purchase.
- The anticipated lead time for delivery is between 6 and 12 weeks.
- Additional costs may apply for delivery and assembly, depending on the product.
- Items may arrive with minor marks or imperfections due to transportation. While these are typically fixable, additional fees may apply.
FAQs
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What’s the difference between "Pre-ordered" and "Buy Now" products?
Pre-ordered products are identical to "Buy Now" items, but "Buy Now" products ship within 2 days. -
Can I cancel a pre-order?
No, pre-orders cannot be canceled. Once you place an order, we begin processing it based on your request. -
How long will shipping take?
Pre-ordered items are expected to be delivered within 6 to 12 weeks from the purchase date. However, various factors like production timelines, quality control, and customs clearance can affect this timeframe.